Retention principle
Information is kept only as long as needed for request review, service delivery, payment and dispute records, security, legal obligations, and accountable operations.
Unsubmitted drafts
Unsubmitted request drafts remain in browser storage on your device until you submit, clear the draft, or clear browser storage. They are not authoritative server records.
Request records and files
Confirmed requests, messages, audit records, and private files follow the configured retention schedule. Quarantined, rejected, duplicate, and failed-upload records should be removed earlier where they are no longer needed.
Click analytics and IP addresses
First-party click events, including raw IP addresses, are retained for 90 days by default. The live retention value is enforced by the analytics store and may be shortened where operationally appropriate. Analytics exports remain admin-restricted and should be deleted when no longer needed.
Deletion requests
You may request deletion through the student workspace or approved contact channel. Identity and authority must be verified. Some information may be retained where required for legal, financial, fraud-prevention, dispute, or audit obligations.