Conditional release
Paid funds are allocated internally to the approved scope and treated as unearned until a milestone is delivered or its release condition is met. This is an escrow-style accounting control, not a regulated escrow, bank, deposit, trust, or fiduciary service.
Release conditions
- You approve the milestone in writing.
- The milestone materially conforms to scope and the review window expires without a documented scope-based issue.
- You use, submit, publish, distribute, or direct the next milestone to build from it.
- An objective release event stated in the quote occurs.
Included revisions
Unless the quote states a longer period, one scope-aligned revision may be requested within 7 calendar days. Identify the exact approved requirement not met and the correction needed.
New questions, data, methods, rubrics, word counts, deadlines, and deliverables are new scope.
Full refund eligibility
- Signal Academic cancels before substantive work begins.
- No suitable specialist can be assigned by the committed start point.
- No deliverable is provided by the final agreed deadline and you did not cause or approve the delay.
- A written deliverable fails the originality gate and cannot be cured in the agreed period.
- The delivery is materially unrelated to scope and is not cured in the agreed revision period.
Partial refunds
If part of the scope was properly delivered and part was not, the refundable amount is the unearned price allocated to the undelivered or uncured portion. Completed, accepted, used, or released milestones remain payable unless applicable law requires otherwise.
What is not covered
- A grade, admission, publication, examination, or institutional decision differs from an expectation.
- Instructions changed, required information was missing, files were unusable, or replies were late.
- Proper quotations, citations, references, common phrases, or technical terms create legitimate similarity.
- The deliverable was used or altered before a reasonable cure opportunity.
- An external bank, payment processor, institution, or network caused the event.
Claim and human decision
Submit the request ID, remedy requested, and exact unmet requirement through the secure workspace. Revision requests must be within the quote window. Refund requests must be within 14 days of the event unless law provides longer.
A person with refund authority reviews the quote, messages, delivery, originality result, audit history, work completed, and applicable law. Automated scoring does not make the final decision.
Decision and payment timing
A complete claim is normally acknowledged within 2 business days and decided within 7 business days. Approved refunds are instructed to the original payment method within 3 business days. Bank and card posting commonly takes 5 to 10 business days.