Before payment
Review the quote, scope, assumptions, deadline, and revision terms before approving payment. Ask questions before work starts if any part is unclear.
Revision requests
A revision is assessed against the approved scope. Include the specific issue, relevant instructions or rubric, and the change requested. New requirements or a changed brief may need a new scope, price, or deadline.
Refund review
Refunds are reviewed case by case against the approved scope, work completed, delivery record, payment state, and applicable consumer law. Sensitive complaints and refunds require human approval.
How to raise an issue
Raise an issue promptly through the request workspace or approved contact channel. Include the request ID and a clear description. Do not include passwords or access codes.