What this policy covers
This policy explains how Signal Academic handles information submitted through the public website, request desk, student workspace, specialist workspace, and operations system.
The service collects information only for request review, support delivery, communication, security, legal obligations, and service administration.
Information we collect
- Contact information such as email, WhatsApp number, and communication preference.
- Request information such as subject, academic level, deadline, timezone, instructions, progress, budget range, and desired outcome.
- Files you choose to upload, including briefs, rubrics, notes, and relevant working documents.
- Operational records such as request status, messages, quote and invoice state, approvals, quality reviews, integrity reviews, and audit events.
- First-party interaction analytics for public links and buttons, including the clicked label, page, destination, timestamp, referrer origin, device user agent, approximate location where supplied by the hosting platform, and the visitor's raw IP address.
- Technical information needed for security, rate limiting, reliable delivery, and incident investigation, including network identifiers and server logs.
How information is used
- Review and respond to your request.
- Prepare a scope, quote, specialist recommendation, or clarification question.
- Provide approved support and maintain a complete request record.
- Understand which public pages and actions are used, diagnose broken journeys, measure request and portal intent, and improve the service.
- Protect the service, prevent abuse, quarantine files, and investigate delivery failures.
- Respect communication preferences, consent, suppression, and data rights.
Access and sharing
Access is limited by role and assignment. Specialists should receive only the requests and files assigned to them. Service providers may process data only where needed to host, secure, communicate, or operate the service.
Signal Academic does not sell request information or private academic files.
Your choices and rights
You may request access, correction, export, restriction, or deletion of your information, subject to legal, payment, dispute, fraud-prevention, and audit obligations. Communication consent can be withdrawn at any time.
Contact
Use the contact channel shown on the website and include your request ID when it is safe to do so. Do not send passwords or private access codes in an unverified message.